Years ago, my friend and colleague, David Chambers, told me a story about a consulting visit he and W. Edwards Deming made to a…

DIANE CORY: This first question is from a manager at Xerox: “How can I help overcome the common perception among upper managers that system dynamics…

There are many definitions of strategy. The one that means most to me is: A shared commitment to act toward a compelling goal. Why…

Although we usually refer to ourselves as “human beings,” the truth is, if we closely analyzed our behavior, we’d likely describe ourselves as “human…

Foresight is the secret ingredient of success, because without foresight we cannot prepare for the future. Effective foresight has always been important in human…

On the evening of February 27, 2008, the town of Reading, Massachusetts (population 23,708) held its first World Café conversation. The event, open to…

When Monsanto and American Home Products dissolved their intended merger last year, it was not due to a lack of strategic or market synergy,…

Video renters visiting their local Blockbuster Video outlet have noticed something over the past year or two: They don’t have as much trouble getting…

Many companies are pursuing registration to the international Quality System Standard known as ISO 9000. This standard is based on a quality model used…

Although people in most industries can fall prey to organizational dynamics based on advocacy, power and control, personal agendas, and blame, nowhere is this…