Category: Articles
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Some Ways We Can Be Wise
As the scope and complexity of our world’s problems grow, so grows our need for wisdom. When people talk about wisdom, they often use…
Creating a Conflict-Management Plan
No one likes conflict in the workplace; most of us will go out of our way to avoid it. But here’s the paradox: Conflict…
To Make Better Decisions, We Need Better Information
This column is not a Honda ad, although it will start off sounding like one. This is an ad for feedback. I’ve had a…
Why Systems Thinking, Why Now?
You’ve heard the news—many U. S. companies are cutting their operations dramatically in response to falling investor confidence, stock prices, and revenues. Many major…
Idea Generation
TEAM TIP The five principles of idea generation can also be useful for groups that are identifying issues as part of a systems thinking…
Putting Best Practices into Practice
Seeking out and spreading best practices throughout an organization — particularly a large organization — provides significant strategic advantages. The idea of identifying and…
The Conversational Power of Mapping Our Mental Models
Suppose that I bought a $34 ticket to hear a concert and, on the way to the event, I lost the ticket. I…
Attention Not Energy
When you face something unpleasant, give it your attention but not your energy.” This is one of the best pieces of advice I’ve ever…
A Business Is More than a Balance Sheet
Teachers sit on the bleachers at town meetings watching the townspeople resist raising their salaries. The Dartmouth faculty complains to the trustees about the governance…