We live in a society today in which conventional wisdom is not only no longer conventional, but apparently not so wise either. Business schools…

In this information-rich and knowledge-based economy, new models, methods, and tools proliferate more rapidly than spam in our email inboxes. Yet there is one…

Consider an all-too-familiar vignette that probably occurs daily in organizations around the world. This scenario has been referred to as the “Catch-22” of change.

Most people appreciate when a task is done well. And we know what can result when we strive to do something to the best…

The year was 1988. The Saline School District, in Saline, Michigan, had endured a contentious teacher’s union strike back in 1985, followed by a…

What are the potential gains and pitfalls of launching an organizational learning initiative in a company whose governance model has historically been “top-down”? The…

Are you frustrated by meetings that drag on and on, with groups repeatedly revisiting difficult issues and failing to make decisions? Do managers or…

In 1992 the Swiss Post started to transform itself from part of a public institution into an autonomous, efficient, and competitive public enterprise. With…

You may have enjoyed a good laugh at similar jokes created at the expense of certain groups. It usually feels good to chuckle and…

About two years ago, Lynn Jones, then vice president of lab services at Sandia National Laboratories in New Mexico, and several other leaders recognized…