Category: Articles
Showing 10 of 764 results (by popularity)
Engaging the Whole Person in Conversation
I’ve been facilitating group experiences for almost 25 years. One of the first things I learned was the importance of creating a sense of…
Choking on Enron
Do you think George Bush was really watching a football game when that pretzel went down the wrong pipe? He was probably getting the…
Reader Response to “Moonlighting in Germany”
In the October “Systems Thinking Workout,” we presented a scenario involving part-time employment in Germany. The article explored the potential ramifications of a new…
Yoga’s Rising Popularity Posing a Problem?
After 5,000 years, has the Hindu practice of yoga reached its “tipping point”? That’s the expression used by sociologists—and popularized by Malcolm Gladwell in…
Customer Satisfaction–for a Price
How quickly times change. Just a few short years ago, articles in business magazines were lauding the personalized attention lavished on customers by companies…
Beyond Carrots and Sticks: Three Keys for Motivating Performance
Daniel H. Pink’s latest book, Drive: The SurprisingTruth AboutWhat Motivates Us (Riverhead Books, 2009), couldn’t come at a more apt time. As the…
Managing For Underperformance: The “Set-Up-To-Fail Syndrome”
One of the most compelling insights of systems thinking is that our perceptions can create our reality. How empowering and humbling to realize that…
From Caution to Crisis: The Real Y2K Dilemma
Imagine the following scenario: I go to my grocery store and buy a dozen cans of tuna. I tell the cashier, “I’m stocking up…
The Rescue of Volkswagen: A Fix that Fails?
With the ascendancy of Ferdinand Piëch to the top of Volkswagenin 1993, the car company has made a dramatic comeback. VW has pulled ahead…
Reader Response to “Personal Computers: From Mania to Market Saturation?”
In the August “Systems Thinking Workout,” we introduced the question of whether the computer industry is beginning to experience market saturation. Julia Sager of…