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The Mantra of Appreciation
Ifirst learned about Appreciative Inquiry in the late 1980s when David Cooperrider and Diana Whitney developed their model, echoing Maslow’s idea that we look…
Learning Differently in the Classroom
For 10 years now, Peter Senge’s articulation of the five disciplines of organizational learning have revolutionized the business and healthcare arenas. The practice of…
Raw Data vs. Reality: The Case of SARS
The recent SARS (Severe Acute Respiratory Syndrome) outbreak in Toronto, Canada, and its handling by the media, local health authorities, and the World Health…
Wired for Change: Leveraging Insights from Biology
Either way you spell it, this former CEO’s name is “mud.” Though the pun may be entertaining, the result of failing to explore “unthinkable”…
Eye of the Needle: A Communication Tool
How often have you left a conversation feeling dissatisfied with how it went, how you conducted yourself, and what the final outcome was? Were…
Establishing an Open Dialogue Down Under at Murdoch Magazines
In March 2001, the international media company Murdoch Magazines was nominated as one of the top 20 employers to work for in Australia. Renowned…
Lessons from the “Cutting Edge”
Successful companies are led by people who put systems in place to release and focus brainpower. To do so, they create workplaces where people…
Six Steps to Thinking Systemically
Bijou Bottling Company is a fictitous beverage bottler with an all too real problem: chronic late shipments. Its customers—major chain retailers—are looking for orders…
Creating Tomorrow’s Innovators Today
In 2010, IBM’s Institute for Business Value surveyed 1,500 chief executives from 60 counties and 33 industries to determine the foremost issue confronting them…
Hear and Now: Reflections on a Language of Listening
Several years ago, I was in discussion with Terry, a thirteen-year-old girl, and two other people at the Shambhala Authentic Leadership Institute. I have…