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Operational Thinking
The first three systems thinking skills help you establish an extensive (breadth) and intensive (depth) boundary for your mental or computer-based model. The next…
Reflection as the Engine of Ethical Inquiry
In this age of Enron and WorldCom, how can we jump-start much-needed ethical inquiry within the corporate world? The engine to do so may…
We Have to Talk: A Checklist for Difficult Conversations
Think of a conversation you’ve been putting off. Got it? Great. Then let’s go. There are dozens of books on the topic of difficult,…
The Path of Creative Disruption: A Foundation for Sustainable Change
Sustainable change happens when people begin to see the world differently. It takes only a momentary abandonment of longstanding beliefs and assumptions for this…
Scenarios of the Future: The Urgent Case for Sustainability
I was in grade school when the original Limits to Growth (Universe Books, 1972) was published. The environmental consciousness that blossomed in the early…
Pulling the Andon Cord: Toyota Responds to Challenge and Change
Toyota’s recent—and highly visible— troubles have generated a lot of buzz, mostly on the general theme that Toyota has lost its way and become…
Failing the Test
The National Assessment of Education Progress (NAEP), a program of the United States Department of Education, has been tracking academic performance for 30 years,…
“Staging” a Comeback at Unilever
Over the past couple of years, O some brave souls in the business world have started to talk about the link between personal growth…
Change as Challenge: Taking Stock of Organizational Learning
W ith the publication of The Fifth Discipline in 1990, Peter Senge added significant momentum to the growing field of organizational learning (OL). The…
The Common Flaw of All Problem-Solving Models
We suspect that every reader of this newsletter has been steeped in articles and classes on a myriad of problem-solving techniques. We have all…