Tag: QA
Showing 10 of 354 results (by popularity)
The Dynamics of Good to Great
If you haven’t read Jim Collins’s latest book, Good to Great (HarperBusiness, 2001), you should—the findings could change the way you do business once…
Declaring War On Escalation
Which came first, the violence or the retaliation? That is today’s somber version of the old “chicken or the egg” riddle. On September 11,…
The Neuroscience of New Habits
According to the dictionary, a habit is “an acquired behavior pattern regularly followed until it has become almost involuntary.” Since we repeatedly think and…
Changing the Culture of Corporate America
Eighteen years ago, Barbara Waugh changed her tactics for fulfilling her lifelong dream of creating a better world. The feminist theologian, radical activist,…
Planning to Deal with the Unpredictable
It is increasingly accepted that the metaphor of the organization as a complex adaptive system gives a better understanding of management issues than…
Got Blame and Distrust in Your Workplace? Try a Little More Forgiveness.
How much of our lives have we wasted due to the drain of fear, unhealthy judgment, and the emotional gridlock these cause? Deborah…
Building Relationships with Respect at the Center
In the introduction to her book, Respect: An Exploration (Perseus Books, 1999), sociologist Sara Lawrence-Lightfoot observes that “We pay more attention to [respect] when…
Planning for Multiple Futures
Some books have lengthy lives—a measure perhaps of how much they touch their times. Peter Schwartz’s The Art of the Long View: Planning…
The Risk of the Cure in Public Health
According to the World Health Organization, vaccines and clean water are the two public-health interventions that have had the greatest impact on the world’s…
Beyond Carrots and Sticks: Three Keys for Motivating Performance
Daniel H. Pink’s latest book, Drive: The SurprisingTruth AboutWhat Motivates Us (Riverhead Books, 2009), couldn’t come at a more apt time. As the…