Tag: QA

Showing 10 of 354 results (by popularity)

Reflection as the Engine of Ethical Inquiry

In this age of Enron and WorldCom, how can we jump-start much-needed ethical inquiry within the corporate world? The engine to do so may…

Giving Up Your Soul Is Bad Business

During tough times, companies— and the people in them—tend to give up their souls. Workers put aside who they truly are, what they most…

Barbie Fights for Her Crown

For more than 40 years, Barbie® has dominated the doll kingdom. Over a billion Barbie dolls (including relatives) have been sold since 1959, and…

Boosting Productivity, Quality, and Well-Being

In this age of “results-driven” businesses, companies might want to reconsider how they boost productivity and improve the bottom line. Rather than focusing on…

Bringing Out the Best in People: An Interview with Warren Bennis

Ifirst encountered the work of Warren Bennis, widely known as “the dean of the leadership gurus,” in 1986. With a newly minted doctorate in…

We Have to Talk: A Checklist for Difficult Conversations

Think of a conversation you’ve been putting off. Got it? Great. Then let’s go. There are dozens of books on the topic of difficult,…

The Path of Creative Disruption: A Foundation for Sustainable Change

Sustainable change happens when people begin to see the world differently. It takes only a momentary abandonment of longstanding beliefs and assumptions for this…

Scenarios of the Future: The Urgent Case for Sustainability

I was in grade school when the original Limits to Growth (Universe Books, 1972) was published. The environmental consciousness that blossomed in the early…

Pulling the Andon Cord: Toyota Responds to Challenge and Change

Toyota’s recent—and highly visible— troubles have generated a lot of buzz, mostly on the general theme that Toyota has lost its way and become…

The “Infectious” Spread of Change at Nortel Networks

Transforming a large, successful organization with facilities around the world to meet the needs of a changing market is a challenging undertaking. But several…