Tag: QA
Showing 10 of 354 results (by popularity)
Lessons from the “Cutting Edge”
Successful companies are led by people who put systems in place to release and focus brainpower. To do so, they create workplaces where people…
Six Steps to Thinking Systemically
Bijou Bottling Company is a fictitous beverage bottler with an all too real problem: chronic late shipments. Its customers—major chain retailers—are looking for orders…
Exposing the Hidden Benefits of Business As Usual: Why the Status Quo is So Difficult to Change
For the medical informatics unit of a major health services organization, the vision was clear and compelling: assure that the most advanced current knowledge…
Creating Tomorrow’s Innovators Today
In 2010, IBM’s Institute for Business Value surveyed 1,500 chief executives from 60 counties and 33 industries to determine the foremost issue confronting them…
Wobbling to Success by Managing the “Accidental Adversaries” Dynamic
Have you ever been in a relationship that you just knew could be better? Or one that required hard work to maintain because of…
The Pocket Matrix: A Dialogue Tool for the Shopfloor
In our efforts to develop empowered workplace teams, we need dialogue tools to support productive, “no-blame” conversations about performance issues. My colleagues and I…
Hear and Now: Reflections on a Language of Listening
Several years ago, I was in discussion with Terry, a thirteen-year-old girl, and two other people at the Shambhala Authentic Leadership Institute. I have…
Increasing Agility at Sandia National Laboratories: An Interview with Lynn Jones
About two years ago, Lynn Jones, then vice president of lab services at Sandia National Laboratories in New Mexico, and several other leaders recognized…
Step-By-Step Stocks and Flows: Improving the Rigor of Your Thinking
The systems thinking community has always considered stock and flow diagrams to be important tools, and recognition of their key place in the…
Follow the Yellow Brick Road: The Journey of a Learning Organization
One sunny summer day in July of 1994, the executive team of Gerber Memorial Health Services (GMHS) set off to attend a three-day seminar…