Category: Articles

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Performance Versus Learning in Teams: A Situation Approach

Mountain climbers recognize the difference between following an existing route and blazing a new one. Similarly, the ability to distinguish and respond to a…

The Unintended Consequences of “Having an Impact”

Chances are, if you have begun reading this article, you care sincerely about making a difference in the world through the work you do…

Double-Loop Knowledge Management

These are trying times for the field of knowledge management. Shunned by many as little more than yesterday’s information technology trotted out in today’s…

Are Your Decisions Today Creating Your Future Competitors? Avoiding the Outsourcing Trap

Since the mid-1990s, a tidal wave of firms have begun outsourcing all or part of their products and services. The two remaining U. S.

Flexing a Different Conversational “Muscle”: The Practice of Dialogue

Today, many management theorists and practitioners argue that organizations are attempting to move from one paradigm, or worldview, to another (see “How Dialogue Supports…

Learning Through Differences: Dilemma Theory in Action

Karen was often irritated by Jenny when they worked together. It seemed to Karen that, whenever tensions rose between the two of them, she…

Becoming Unstuck: Leadership Lessons from Hindu Philosophy

The management of knowledge is increasingly understood as perhaps the most important aspect of a leader’s work. Observing, eliciting, listening, understanding, analyzing, interpreting, and…

Learning Tasks: Turning a Dry Subject into an Engaging Experience

How do you teach a dry subject effectively, particularly in the workplace? In what ways can you engage your students when your content has…

Nurturing Systemic Wisdom Through Knowledge Ecology

As companies struggle to meet the growing need for quick responses to strategic opportunities and dangers, a profound evolutionary process has been unfolding over…

Societal Learning: Creating Big-Systems Change

Innovative approaches to solving large societal problems are producing some impressive results. Banks are teaming up with community groups to find ways to generate…