Category: Articles
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Double-Loop Accounting–A Language for the Learning Organization
If accountants (“those bean-counters”) are so dumb and we (“who really know this business”) are so smart, why do they run our companies? We complain…
Success to the Successful: Self-Fulfilling Prophecies
Imagine you have two new direct reports, Stan and Frank. Both seem equally qualified — a degree from a good school, a couple years of…
The Rich Get Richer and the Poor…
As a child of the 1960s, I, like so many of my peers, felt antagonistic toward the world of business. Then in 1979 I became…
Growth and Underinvestment: Is Your Company Playing with a Wooden Racket?
Do you recall the first time you picked up a tennis racket? Perhaps it was an old wooden racket you found in your garage, or…
No More Band-Aids for Healthcare Reform
In 1992, Americans will spend $817 billion on healthcare — twice as much per capita than the average of the 24 industrialized nations of the…
Is Our Society Addicted to Welfare?
The riots in Los Angeles several months ago focused the nation’s attention on social issues surrounding the urban poor. In the wake of these events,…
Service Quality Excellence: Mastering the “Moments of Truth”
In recent years, Total Quality Management (TQM) has moved from a manufacturing improvement process to one that can enhance all company operations. While the ’80s…
Utilization Review and Healthcare
“Medical cost cutters known as utilization review companies…have become immensely popular with employers seeking to control their health-care costs…[D]oubt is growing about the new…
Learning to Learn: A New Look at Product Development
At Ford Motor Company, we know how to design cars. We have the engineering, the technology, the Computer-Aided Engineering (CAE) tools. But we haven’t…
Paradigm-Creating Loops: How Perceptions Shape Reality
We are in the midst of an unprecedented upheaval — a fundamental shift in the structure and nature of business. According to Fortune magazine,…