Category: Articles

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Check-in Check-out

Your daughter was sick last night and you didn’t get much sleep. Tony’s car was rear-ended on the way to the office. Vivian has…

Conversation as a Core Business Process

Take a moment to put on a new set of glasses. Change your perspective. Consider, for a moment, that the most widespread and pervasive…

From Mechanistic to Social Systemic Thinking

Each of us has a theory of reality, a concept of the nature of the world which is referred to as our worldview. Our…

Connecting Systems Thinking and Action

Everything is connected. A child randomly kicks the elephant on the mobile hanging over her crib, and the other members of the aerial zoo…

Communities of Practice: Learning as a Social System

You are a claims processor working for a large insurance company. You are good at what you do, but although you know where your…

Productive Conversations: Using Advocacy and Inquiry Effectively

We can gain leverage for improving conversations by paying attention to advocacy and inquiry. Advocacy is stating one’s views. Describing what I think, disclosing…

Revitalizing the Schools: A Systems Thinking Approach

Fortune magazine recently labeled the U.S. school system “our most endangered institution,” highlighting a growing national concern about the quality of education in America. Steadily…

Creating Learning Organizations

The “learning organization” is fast becoming a corporate buzzword. Many companies are jumping on the bandwagon without really understanding what a learning organization is, or…

Anatomy of a Reinforcing Loop

Feedback loops can be thought of as closed loops of interconnection; basically, sequences of mutual causes and effects. The links between each variable show…

Using Organizational Learning Tools to Build Community

The Milwaukee Area Technical College (MATC) is the largest two-year technical college in the U.S., serving nearly 70,000 students with an annual budget of…