Category: Articles
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Check-in Check-out
Your daughter was sick last night and you didn’t get much sleep. Tony’s car was rear-ended on the way to the office. Vivian has…
Building Communities of Commitment
Creating learning organizations takes more than a collection of individuals working toward the same cause; it requires building a community of learners who are…
Conversation as a Core Business Process
Take a moment to put on a new set of glasses. Change your perspective. Consider, for a moment, that the most widespread and pervasive…
Revitalizing the Schools: A Systems Thinking Approach
Fortune magazine recently labeled the U.S. school system “our most endangered institution,” highlighting a growing national concern about the quality of education in America. Steadily…
Creating Learning Organizations
The “learning organization” is fast becoming a corporate buzzword. Many companies are jumping on the bandwagon without really understanding what a learning organization is, or…
Anatomy of a Reinforcing Loop
Feedback loops can be thought of as closed loops of interconnection; basically, sequences of mutual causes and effects. The links between each variable show…
Using Organizational Learning Tools to Build Community
The Milwaukee Area Technical College (MATC) is the largest two-year technical college in the U.S., serving nearly 70,000 students with an annual budget of…
Can Learning Cultures Evolve?
There is much agreement that one of the key characteristics of the 21st-century organization will be its ongoing ability to learn. In fact, it…
Structure-Behavior Pairs: A Starting Point for Problem Diagnosis
There are many possible starting points for drawing a systems diagram. One way to begin is by telling the story behind the problem, and…
Productive Conversations: Using Advocacy and Inquiry Effectively
We can gain leverage for improving conversations by paying attention to advocacy and inquiry. Advocacy is stating one’s views. Describing what I think, disclosing…