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Action-to-Outcome Mapping: Testing Strategy with Systems Thinking
In the “classic” systems thinking approach, a group uses mapping and modeling to help explain an important behavior over time. While we occasionally encounter…
Introducing Systems Thinking into Your Organization
So you’ve read The Fifth Discipline, attended the Pegasus “Systems Thinking in Action” Conference, bought simulation software, and created your first computer models. You’re…
From Individual to Shared Mental Models
Making individual mental models explicit is only one step toward fostering organizationwide learning. Since perceptions of reality can vary widely among different people in…
Palette of Systems Thinking Tools
There is a full array of systems thinking tools that you can think of in the same way as a painter views colors many…
Engaging Head, Hand, and Heart at the Carrollton Police Department
Carrollton, Texas, is a suburb of 115,000 plus citizens in Northwest Dallas. The Carrollton Police Department (CPD) has 161 sworn personnel, 78 civilian personnel,…
Southwest Airlines: Does the “Soft Stuff” Work with Tough Problems?
As we speak to people around the world about servant-leadership, a practical philosophy that encourages collaboration, trust, foresight, listening, and the ethical use of…
Transformation of Ethos at the U.S. National Security Agency
In January 2000, the director of the National Security Agency (NSA), Lieutenant General Michael V. Hayden, engaged the Society for Organizational Learning (SoL) to…
Boosting Productivity, Quality, and Well-Being
In this age of “results-driven” businesses, companies might want to reconsider how they boost productivity and improve the bottom line. Rather than focusing on…
Barbie Fights for Her Crown
For more than 40 years, Barbie® has dominated the doll kingdom. Over a billion Barbie dolls (including relatives) have been sold since 1959, and…
On Conversation and Collective Questioning: Theory and Practice of the World Café
Are you looking for new approaches to address questions that matter to your organization or group so that what emerges is likely to be…