Throughout my 17 years as an executive in various hospitals and healthcare systems, systems thinking has become an increasingly important element in my work.

“The compact disc…has one big advantage over the old LP: it lasts almost forever. Great for consumers, a worry for record companies. Indeed, [this]…

Organizational life is awash with incongruities. In one organization the CEO told the world, “Product X is our top priority,” even as the development…

New World Dictionary defines “manage” as “to train (a horse) to go through its paces, to manipulate, control the behavior and or movement of.” “Support”…

The way people talk together in organizations is rapidly becoming acknowledged as central to the creation and management of knowledge. According to Alan Webber,…

Saturn, General Motors’ bold experiment in car manufacturing, is running into troubled times. Revolutionary no-haggle prices and a strong reputation for quality made Saturn…

At Ford Motor Company, we know how to design cars. We have the engineering, the technology, the Computer-Aided Engineering (CAE) tools. But we haven’t…

The 1990s are shaping up to be a decade of dramatic changes. The recent shake-ups at IBM and General Motors are ominous signs that…

The “learning organization” is fast becoming a corporate buzzword. Many companies are jumping on the bandwagon without really understanding what a learning organization is, or…

If accountants (“those bean-counters”) are so dumb and we (“who really know this business”) are so smart, why do they run our companies? We complain…