We live in an era of massive institutional failure,” says Dee Hock, founder and CEO emeritus of Visa International. We need only look around…

There is much agreement that one of the key characteristics of the 21st-century organization will be its ongoing ability to learn. In fact, it…

I don’t know how any parent could stand to send his or her child off to a crumbling, dirty school with underpaid teachers and…

One of the primary benefits of modeling with systems tools—whether causal loops or computer simulations—is the intense discussion it can generate around important variables…

Suppose you have just been appointed the CKO—Chief Knowledge Officer—of your organization. You are responsible for managing the company’s knowledge capital, including how it…

In the 1970s, diversification was the rage. But by the early 1980s, serious doubts had surfaced in the Shell Group about the wisdom of…

Imagine an organization in which all the records disintegrated overnight. Suddenly, there are no more reports, no computer files, no employee records, no operating manuals,…

The systems and structures that have served our organizations well throughout the Machine Age are no longer adequate to meet the demands of the…

Since the 1950s, accounting has increasingly become the “language” of business. The growing importance of accounting systems since that time has led to two…

Managers in many companies slay are struggling with one basic question: How do you actually create a learning organization? While the five disciplines described…