Tag: QA
Showing 10 of 354 results (by popularity)
Active Convergence: Breaking Down Silos at University of Central Oklahoma
Once upon a time, not so long ago nor far away, there was a great kingdom with really super people. The ruler had tasked…
The Power of Asking “Why?”
A boss sits down to have a meeting with his employees. They’ve fallen short of a goal, and so the boss asks: “What happened?…
Managing Delays
My husband, Hal, and I rented a houseboat and traveled down the beautiful St. Johns River in Florida. After a short lesson at the…
It’s Impossible Not to Make Connections
The human brain cannot deliberately concentrate on two separate objects or ideas, no matter how dissimilar, no matter how remote, without eventually forming a…
The Love, Love, Love, Hate Syndrome
Perhaps the most prevalent dysfunction in companies (and other areas of our lives) is conflict avoidance. Many of us avoid conflict without giving it…
The Ladder of Inference
How we act depends on how we understand the situation we are in. Our understandings often seem obvious to us, as if they were…
A or B?
Sometimes, you simply have to choose. Do I send my child to this day care or that one? Do I buy this new car…
Selecting Variable Names for Causal Loop Diagrams
When first beginning to draw a causal loop diagram, don’t spend a lot of time up front trying to select the “perfect” variable name.
Spread Good Practice by Walking in My Shoes, Not Treading on My Toes
For a time, members of my work team called me a “laggard” because I preferred not to use a laptop and LCD projector in…
Calmness: What a Systems View Can Bring
As I view the social landscape, charged with political maneuvering and economic trauma, I feel a certain calmness that comes through long association with…