If calculus were invented today, our organizations would not be able to learn it. We’d send everyone off to a three-day intensive program. We’d…

Years ago, my friend and colleague, David Chambers, told me a story about a consulting visit he and W. Edwards Deming made to a…

Businesses everywhere have given enormous attention to “lean” management programs for over a decade. However, none emulates what Toyota, the creator of lean, has…

Much has been written about how stories have been used to celebrate and strengthen an existing culture. Stories provide continuity in our lives, conveying…

Chances are, if you have begun reading this article, you care sincerely about making a difference in the world through the work you do…

These are trying times for the field of knowledge management. Shunned by many as little more than yesterday’s information technology trotted out in today’s…

Karen was often irritated by Jenny when they worked together. It seemed to Karen that, whenever tensions rose between the two of them, she…

The management of knowledge is increasingly understood as perhaps the most important aspect of a leader’s work. Observing, eliciting, listening, understanding, analyzing, interpreting, and…

How do you teach a dry subject effectively, particularly in the workplace? In what ways can you engage your students when your content has…

As companies struggle to meet the growing need for quick responses to strategic opportunities and dangers, a profound evolutionary process has been unfolding over…