Tag: QA

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Large-Scale Corporate Change from the Inside Out

Ssmall and large companies alike face serious obstacles when trying to shift the way they do things. But for big organizations, initiating and sustaining…

The Hazards of Hounding Debtors: Scandal in the Retail Industry

Personal bankruptcy has taken a frightening turn lately in the U. S. From 1994 to 1998, the number of such bankruptcies jumped from 780,000…

Easing the Way of Organizational Change

For many companies, making progress toward corporatewide goals is a constant struggle. One department’s actions undermine those of another. A solution to a problem…

Turn to the Crowd for Diverse Ideas

Are experts really smarter than the rest of us? Most would have us think so, but the answer depends on the circumstances. James Surowiecki,…

Curbing School Violence–Or Fueling It?

Extensive media attention to incidents of school violence in recent years seems to indicate that schools are becoming more dangerous and life-threatening all the…

Talent-At What Cost?

Court the brightest college and business-school graduates, compensate them beyond their wildest dreams, promote them at every opportunity, let them pursue projects that pique…

Built to Flip”: Is the Sky Really the Limit?

Ihese days, it seems that whenever you pick up a business magazine, you’re treated to a photograph of yet another 28-year-old Internet millionaire. By…

The Freedom to Choose Our Attitude in the Workplace

When I first read Viktor Frankl’s Man’s Search for Meaning, I was deeply moved by the inner heroism of this extraordinary man, who transformed…

The Downside of the “Prevent Defense”

In the American game of football, there is a strategy that teams often employ in the fourth and last quarter—the “prevent defense.” If their…

The Rescue of Volkswagen: A Fix that Fails?

With the ascendancy of Ferdinand Piëch to the top of Volkswagenin 1993, the car company has made a dramatic comeback. VW has pulled ahead…