Tag: QA

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Cultivating Uncertainty in a Complex World

Like most of you, I was raised in the traditions of Western schooling. Knowing the right answer was always rewarded. Intelligence was equated with…

The Tools We Need

As a long-time admirer of Donella Meadows’s work, and knowing that she died much too young in 2001, I was surprised and enormously gladdened…

Telecommuting: The New Workplace Balancing Act

Working from home, also referred to as telecommuting or teleworking, has become strikingly common in recent years. About 9 million Americans telecommute—and the numbers…

Not a Parlor Trick: A “Preactive” Approach to Problem Solving

I read a lot of leadership books, and you sometimes have to wade through a lot of mediocre ones to get to a jewel.

Volcanic Moments: Four Practices for Facing Surprises with Grace

Avolcano erupts in Iceland. Tens of thousands of flights are cancelled, and millions of passengers stranded. This is the kind of surprise I call…

Reader’s Response to “Moving Beyond the E-Vent Level”

The Problem: Unintended Consequences of Venting While reading the Workout regarding Vault.com, I couldn’t help but picture Peter Finch’s famous scene from the movie Network,…

Reader’s Response to “The Dynamics of Good to Great”

Ifrequently work with clients who want to improve their company’s performance—they essentially seek to set into motion the “Flywheel” of ever-increasing success that Jim…

The Escalating “Campaign” for E-Customers

Politicians have long adopted marketing strategies from the business world. Now, with the rise of competition on the Internet, Web-based enterprises seem to be…

Fly-By-Night Investors: Reducing “Churn” on Wall Street

Spurred on by the vision of making a fast buck, many investors are treating the stock market like a casino. They put money into…

R Toys Still Us?

Like many people, you’ve probably spent some time wandering the immense aisles of Toys “R” Us, gazing in awe at the endless array of…