Suppose you have just been appointed the CKO—Chief Knowledge Officer—of your organization. You are responsible for managing the company’s knowledge capital, including how it…

How many times have we heard statements like these and simply accepted them as “the way things are?” CEOs and other top executives talk…

Take a moment to put on a new set of glasses. Change your perspective. Consider, for a moment, that the most widespread and pervasive…

We hear a lot about complexity in the business world today — specifically, that increasing complexity is making it tougher than ever for companies…

What comes to mind when you hear the word “accountability”? If it is something along the lines of “who gets the blame,” “being called…

B definition, a problem is any stimulus, question, task, phenomenon, or discrepancy for which we don’t immediately have an answer or solution. We are…

Businesses everywhere have given enormous attention to “lean” management programs for over a decade. However, none emulates what Toyota, the creator of lean, has…

Over several years, I had developed a strong relationship with the leadership team of a $3 billion division of a Fortune 100 organization. A…

World events over the past several years have highlighted the need for new ways of exercising leadership. Such events include the ongoing crisis in…

Trust is a subject close to many people’s hearts. Whenever I make presentations on this subject, I never cease to be amazed by the…