Topic: Strategy

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Using Organizational Learning Tools to Build Community

The Milwaukee Area Technical College (MATC) is the largest two-year technical college in the U.S., serving nearly 70,000 students with an annual budget of …

Management Accounting: Catalyst for Inquiry or Weapon for Control?

Since the 1950s, accounting has increasingly become the “language” of business. The growing importance of accounting systems since that time has led to two …

Charting a Corporate Learning Strategy

Managers in many companies slay are struggling with one basic question: How do you actually create a learning organization? While the five disciplines described …

STOP ’til You Drop” (Your Credit-Card Debt)

As we begin the busiest shopping season of the year, retailers may be in for a big surprise. While holiday shopping usually has people …

Making It Happen: The Implementation Challenge

About seven years ago, a Fortune 100 corporation began a three-year, $2 million organizational experiment. The goal was to gain a sustainable competitive advantage …

The Process of Dialogue: Creating Effective Communication

Consider any complex, potentially volatile issue — Arab-Israeli relations; the problems between the Serbs, Croats, and Bosnians; the U.S. deficit, healthcare costs, or labor/management …

An Infrastructure for Organizational Transformation at Shell Oil

One of the most valuable insights I ever received on transforming organizations came from my study of physics. My early studies of classical physics …

Guidelines for Designing Systemic Interventions

The phones were ringing off the hook and the fax machine was humming 24 hours a day. The entire staff of the specialty goods …

Lessons in Systems Thinking: A Tale from the Land of Middle Health

Microtown, a small community deep within the Land of Middle Health, isn’t much different from other towns. Its citizens are young and old, rich …

Thinking Systemically About Strategy

During the mid-1980s, a large high-technology company launched a project to begin thinking more systemically about strategy. “COPEX” (a fictional name) designed, manufactured, sold, …