Category: Articles

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The Process of Dialogue: Creating Effective Communication

Consider any complex, potentially volatile issue — Arab-Israeli relations; the problems between the Serbs, Croats, and Bosnians; the U.S. deficit, healthcare costs, or labor/management…

How Can We Solve Our Toughest Problems Peacefully?

For the past 15 years, I have focused all of my attention on answering one question: How can we solve our toughest problems peacefully?…

Fine-Tuning Your Causal Loop Diagrams—Part II

Distinguish Between Actual and Perceived Conditions Perceptions and reality often differ, and it is usually important to capture these differences in your causal diagrams. The…

Step-By-Step Stocks and Flows: Improving the Rigor of Your Thinking

The systems thinking community has always considered stock and flow diagrams to be important tools, and recognition of their key place in the…

Breaking the Cycle of Organizational Addiction

Every so often in the world of business, we see an enterprise that, after years of steady progress and growth, suddenly experiences a drastic…

How to See “Structure”

You have probably already learned about the importance of distinguishing among events, patterns, and structure. But still, you may be finding it difficult to…

The Conversational Power of Mapping Our Mental Models

Suppose that I bought a $34 ticket to hear a concert and, on the way to the event, I lost the ticket. I…

Attention Not Energy

When you face something unpleasant, give it your attention but not your energy.” This is one of the best pieces of advice I’ve ever…

A Business Is More than a Balance Sheet

Teachers sit on the bleachers at town meetings watching the townspeople resist raising their salaries. The Dartmouth faculty complains to the trustees about the governance…