AUTHORS’ NOTE: We’d like to thank and honor Carolyn Baldwin, a pioneering educator and World Café host, for coining the phrase “conversational leadership”; strategic illustrator…

Today’s workforce represents a broad range of age groups. As a result of college internships, modern healthcare, antidiscrimination laws, and a plethora of lifestyle…

In the streets of Seattle, Washington, last year, the world witnessed a striking expression of social concern. An array of highly disparate groups —…

Leaders like to think that good planning and solid management are the keys to successful change. Yet too often their best efforts, combining their…

The information-intensive, complex, and dynamic world presents unique challenges for leaders. Never before has information been so available but knowledge been so difficult to…

Years ago, my friend and colleague, David Chambers, told me a story about a consulting visit he and W. Edwards Deming made to a…

As a global society increasingly becomes a reality and people strive to come together across divisions of culture, religion, race, age, gender, and other…

Much has been written about how stories have been used to celebrate and strengthen an existing culture. Stories provide continuity in our lives, conveying…

The most successful organizations understand that the purpose of any business is to create value for customers, employees, and investors, and that the interests…

What would it mean if we knew how to successfully engage with the unknown, the uncomfortable, the unprecedented so that our organizations and communities…