Category: Articles

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Working in an Unhappy Place: Reengaging Disaffected Employees Through Conflict Resolution

Why can’t we all just get along?” asked Rodney King famously, echoing the sentiments of many of us who have at some point or…

Systems Thinking Concepts for Environmental Education

The goal of education for sustainability (EFS) is “to develop in young people and adults new knowledge and new ways of thinking needed to…

It’s Not a Behavioral Problem: It’s the System

Don’t ask systems thinkers for advice on managing performance or staff engagement. They will probably say something pretty fruity, and you’ll wind up frustrated…

Working in High-Leverage Zones with the Double-Loop Learning Matrix

T he Double-Loop Learning Matrix (adapted from the work of John J. Shibley) is a tool that teams can use for uncovering and articulating…

Weaving Systems Thinking into the K–12 Curriculum

Thanks to the recently revised science and environmental sustainability education standards in the Washington State K–12 system, teachers are now required to teach and…

Stress Management–Whose Job Is It?

Stress management — long the domain of psychiatrists and therapists — is increasingly being recognized by corporate America as a critical workforce issue. The reason…

Using “Fixes That Fail” to Get Off the Problem-Solving Treadmill

It’s Monday morning. You’ve just settled in at your desk to catch up on some reading, when the phone rings. The program manager of the…

Levels of Understanding: “Fire-fighting” at Multiple Levels

It’s another busy night in the hospital emergency room. Several car accident victims have been rushed into surgery, one little boy is having a…

Designing Effective Learning Environments

Imagine you are part of a healthcare team that has developed a computer model to grapple with the complex and often conflicting factors involved…

Making It Happen: The Implementation Challenge

About seven years ago, a Fortune 100 corporation began a three-year, $2 million organizational experiment. The goal was to gain a sustainable competitive advantage…