About The Systems Thinker

Building shared understanding

The Systems Thinker works to catalyze effective change by expanding the use of systems approaches. All articles are available free of charge in an effort to expose as wide of audience as possible. Browse, share with others, save your favorites and tell others about this valuable resource!

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Creating Business Results Through Team Learning

As of 1993, Sigma Tech (a fictional name) was one of the most successful small corporations in the U.S. The company’s business was both…

The Leader’s Journey

Much has been written over the years about leadership — the skills required, the dynamics involved, the characteristics displayed by outstanding leaders, and so…

Pocket Guide: Systems Clues in Everyday Language

How many times have you heard someone say, “This is spiraling out of control”? When people use these kinds of phrases, they intuitively give hints…

Communities of Practice: Learning as a Social System

You are a claims processor working for a large insurance company. You are good at what you do, but although you know where your…

Moving from Blame to Accountability

When something goes wrong in an organization, the first question that is often posed is, “Whose fault is it?” When there’s data missing in…

Human Dynamics for the 21st Century

As a global society increasingly becomes a reality and people strive to come together across divisions of culture, religion, race, age, gender, and other…

Superstitious Learning

The drive toward improvement has become a way of life in corporations today. Total Quality Management, Business Process Reengineering, and other improvement techniques have…

Facilitative Modeling: Using Small Models to Generate Big Insights

All you need to do is read the paper or watch the news to realize that the world is becoming more difficult to understand…

Pocket Guide: Getting Organized to Make a Difference

This handy pocket guide serves as a reminder that in this age of information overload, many of us struggle to deal with the seemingly endless…

The CEO’s Role in Organizational Transformation

Why are attempts to transform organizations usually painful and so often unsuccessful? Why is it that, even when leaders recognize the value of the…

What Are Mental Models? Part 2

TEAM TIP Look for things that rise and fall in your organization, such as employee motivation, product sales, progress on goals, etc. What are…

Appreciative Inquiry: Igniting Transformative Action

In the streets of Seattle, Washington, last year, the world witnessed a striking expression of social concern. An array of highly disparate groups —…

From Individual to Shared Mental Models

Making individual mental models explicit is only one step toward fostering organizationwide learning. Since perceptions of reality can vary widely among different people in…

Meetings That Matter: Conversational Leadership in Today’s Schools

If the element in greatest evidence in a school system is “young people,” and the second most prevalent feature is “desks,” surely a close…

Check In, Check Out: A Tool for “Real” Conversations

Your daughter was sick last night and you didn’t get much sleep. Tony’s car was rear-ended on the way to the office. Vivian has…

Value Creation and Business Success

The most successful organizations understand that the purpose of any business is to create value for customers, employees, and investors, and that the interests…

Operational Thinking

The first three systems thinking skills help you establish an extensive (breadth) and intensive (depth) boundary for your mental or computer-based model. The next…

Why Few Organizations Adopt Systems Thinking

I frequently talk to groups of managers on the nature of systems thinking and its radical implications to management. In doing so, I use…

Empowering Multigenerational Collaboration in the Workplace

Today’s workforce represents a broad range of age groups. As a result of college internships, modern healthcare, antidiscrimination laws, and a plethora of lifestyle…

Extending Systems Thinking to Social Systems

We live in a networked age. After centuries of perceiving different parts of the world as separate and isolated, we are now beginning to…

Transforming the Character of a Corporation

We judge others by what they do; we judge ourselves by our intentions.” “What you do thunders so loud, I can’t hear what you…

From Spreadsheets to System Dynamics Models

Decision-makers often turn to computer models when they face a problem too “big” to grasp all at once. Having the computer keep track of…

Liberating Structures: A New Pattern Language for Engagement

“We change the culture by changing the nature of conversation. It’s about choosing conversations that have the power to create the future.” — Peter…

Learning Through System Dynamics as Preparation for the 21st Century

What should be the outcome of a systems education? We do not expect most students to spend their lives in front of a computer…

Action-to-Outcome Mapping: Testing Strategy with Systems Thinking

In the “classic” systems thinking approach, a group uses mapping and modeling to help explain an important behavior over time. While we occasionally encounter…

Structure-Behavior Pairs: A Starting Point for Problem Diagnosis

There are many possible starting points for drawing a systems diagram. One way to begin is by telling the story behind the problem, and…

Toyota’s Current Crisis: The Price of Focusing on Growth Not Quality

For the past 15 years or so, I have told audiences a story about how my perception of what determines good business performance has…

From Riots to Resolution: Engaging Conflict for Reconciliation

As members of communities and organizations, many people feel their days (and their energy!) being consumed by contentious conflicts between diverse stakeholder groups. Organizations…

The World Cafe: Living Knowledge Through Conversations That Matter

Consider all the learning that occurs as people move from place to place inside and outside an organization, carrying insights and ideas from one…

The Structure of Paradox: Managing Interdependent Opposites

When faced with a problem, how often do teams within your organization become polarized around proposed solutions that are opposites? For example, one group…

The “AND” Method

TEAM TIP Apply this method to anticipate— and avoid—unintended consequences before taking action. Irecently read an article by Daniel Aronson called “Targeted…

Palette of Systems Thinking Tools

There is a full array of systems thinking tools that you can think of in the same way as a painter views colors many…

Systems Thinking Concepts for Environmental Education

The goal of education for sustainability (EFS) is “to develop in young people and adults new knowledge and new ways of thinking needed to…

Stress Management–Whose Job Is It?

Stress management — long the domain of psychiatrists and therapists — is increasingly being recognized by corporate America as a critical workforce issue. The reason…

Pocket Guide: Vision Deployment Matrix II: Crossing the Chasm from Reality to Vision

This handy pocket guide presents a comprehensive example of how to actually use the Matrix. Includes step-by-step instructions. Download the PDF file .

Embracing Vulnerability:A Core Leadership Discipline for Our Times

World events over the past several years have highlighted the need for new ways of exercising leadership. Such events include the ongoing crisis in…

Designing Effective Learning Environments

Imagine you are part of a healthcare team that has developed a computer model to grapple with the complex and often conflicting factors involved…

Systems Thinking Tools: A User’s Reference Guide

Whether you are new to systems thinking or merely need a guide to available tools, this collection introduces you to dynamic, structural, and computer-based tools…

Guidelines for Drawing Causal Loop Diagrams

The old adage “if the only tool you have is a hammer, everything begins to look like a nail” can also apply to language.

How Learning Works

Recently, I had a long conversation with my fifteen-year-old daughter, Elise, about why she had to learn algebra. I had helped her with a…

Systems Thinking as a Language

Language has a subtle, yet powerful effect on the way we view the world. English, like most other Western languages, is linear—its basic sentence…

The Next Great Frontier: Designing Managerial & Social Systems

The 1990s are shaping up to be a decade of dramatic changes. The recent shake-ups at IBM and General Motors are ominous signs that…

What Are Mental Models?

In writing and teaching people about systems thinking, my colleagues and I at I see systems often refer to “mental models.” For some people,…

Leanness

Corporations today face many pressures to become “lean.” Unfortunately, most people also attach “mean” to lean, which can lead us to confuse leanness with…

Mental Models and Systems Thinking: Going Deeper into Systemic Issues

In a causal loop diagram of a systemic issue, variables are connected in cause-and-effect relationships. But often the implicit thought processes behind those links…

The Need to Understand One Another

Years ago, before diversity became an almost faddish concern for managers everywhere, a wise older gentleman, John Bemis, helped me see the deep connections…

Confessions of a Recovering Knower

Hi, my name is Brian and I am a recovering knower. But for the grace of God, and the disciplines of organizational learning, I…

Creating Causal Theories

Peasants in southwest France have been selling smelly but delicious black truffles to restaurants for more than $600 a kilo (2.2 lb). Not surprisingly,…

The Inner Path of Leadership

In Synchronicity: The Inner Path of Leadership, Joe Jaworski illuminates the nature of the choice to lead and the profound worldview out of which…